Burns Garage Door Reviews
They serviced our garage door which became dislodged from its tracks. He put the door (and cable) back in the track and conducted a full service, including a service of the sensor and up/down resistance, and lubrication. The problem occurred late in the afternoon. They originally wanted to schedule the appointment for the following day, but when I expressed concern about the need for a "quick fix", Patty made the effort, and was able to schedule accordingly even though it had to be in the early evening. I was sincerely impressed by their professionalism and genuine concern for their clients.
Even though the service occurred at the end day, which happened to be a considerably hot one, he spent a significant amount of time discussing the problem, and the ongoing maintenance that I could perform to prevent further occurrences. He further explained in detail the workings of the door, opener, and sensor, which entailed the safety considerations of the resistance settings, which was of particular importance since I have young children. I was also surprised by the low cost considering the "emergency" nature of the call.
KELLY QUICK - Castaic, CA
We had been having problems with our garage door operating properly for several weeks. My phone call was handled pleasantly and professionally. I was thrilled someone was working the day after Thanksgiving. Someone was able to come out the same day I called. Mike was punctual and professional.
After asking me some questions about how the door was
operating, he explained to me (a woman), in language I could
understand, exactly what he was going to do to correct the problem. He
also told me that the service fee came with a 30 day warranty, so if we
were still encountering the same problem, he would come back out. I was
extremely satisfied with this service.
MRS. ANDERSON - Santa Clarita, CA
The spring broke on our electric garage door. Burns Garage Door was able
to come out the next day. The services performed was replacing both
springs and lubricate garage door. The individual arrived prompt and
courteous. He replaced both springs and took the time to lubricate the
garage door. I had many questions about what I can do to maintain my
garage door. He took the time to answer all my questions. I felt I
received great service. I would refer this company to my family and
ARMONDO MARTINEZ - Canyon Country, CA
A BRAND NEW GARAGE DOOR WAS INSTALLED IN THE FRONT OF OUR HOUSE. IT
REPLACED OUR OLD WORN DOWN ONE. THE INSTALLERS CAME ON TIME AND DID
THEIR JOB EFFICIENTLY AND QUICKLY. IT LOOKS AND WORKS GREAT WITH THE
HOUSE. WE ARE THOROUGHLY PLEASED WITH THE OVERALL INSTALLATION OF THE
MELINDA SPERRY - Castaic, CA
Replaced torsion spring, door cables and reprogrammed garage door
opener. Also lubricated joints & fixed kink in garage door. Just
moved in and garage door was broken. I read the Burns Garage Door reviews and decided to call around 2:30 pm and had same
day service at around 4:30 pm. Mike came and fixed torsion spring first
and also replaced the cables that were missing. Also bought a remote
control from him. Everything works perfectly.
LAM TRAN - Valencia, CA
They performed routine maintenance. They lubed the door hardware,
adjusted the down fall and the travel, balanced the spring and replaced
the bottom seal. The company employees are very polite. The service
person was on time and very prompt with the work he performed. They
replaced our garage door opener a few years ago. They are a very good
company and very honest.
JOANN LOPEZ - Val Verde, CA
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